Veloce Privacy Policy

Effective: September 13, 2026 · Last updated: November 2, 2026

Veloce (called 熟客簿 in Traditional Chinese; the “App”) is developed by Hueihe Tech. It is a personal client-management tool for sales professionals. We take your privacy seriously. This policy explains what data we collect and how we use and protect it.

Data we collect

Account data: the name, email address, password (stored hashed) and brand or store name you provide when you sign up, plus your language and currency settings.
Client records you enter: client nicknames, contact details, preferences, wishlists, reminders, quotes and sales, voice notes and their transcripts, and photos you upload. You enter this content and it belongs to you. We use it only to provide the service to you.
Subscription status: your plan (trial or PRO) and its expiry date. Payments are handled entirely by the Apple App Store or Google Play. We never receive your card or payment account details.
Device and diagnostic data: the device identifier needed for push notifications (push token), crash diagnostics (device model, OS version, crash logs, linked to your account ID so we can fix problems), and anonymous usage events (for example, which screens and features are used). Usage events never contain your client records.

Third-party services we use

Service	Purpose	Data involved
Google Gemini; Anthropic Claude and OpenAI (backup providers)	Voice transcription, AI summaries and message drafts	The voice or text content you send when you use these features
RevenueCat	Subscription management	Account ID, purchase and subscription records
Firebase Crashlytics and Analytics (Google)	Crash diagnostics and anonymous usage statistics	Device info, crash logs, account ID, usage events
Expo Push / FCM / APNs	Delivering push notifications	Push token, notification content
LINE (only if you connect it)	Recording notes by LINE message, and connecting your LINE Official Account	Messages you or your clients send to the connected account
Neon / Render	Database and server hosting (United States)	All service data above

We use these services only as needed to provide the App’s features. We never sell your data, and we never share it with third parties for marketing or advertising.

Storage and security

Data is stored in a cloud database located in the United States and encrypted in transit with TLS.
Passwords are stored as one-way hashes. Access tokens are kept in your device’s secure storage.

Deleting your data

You can delete any client record inside the App.
Delete your whole account: go to Settings → Account settings → Delete account in the App to delete your account and all data immediately. You can also email support@hueihetech.com and we will complete the deletion within 30 days. See Delete your account.
Any remaining copies in system backups are purged within 30 days of deletion.

Your responsibility as data controller

For the client information you record, you are the data controller and we act only as a data processor. Please record and use this information only with your clients’ consent or as permitted by the data-protection laws that apply to you. You are responsible for any dispute arising from personal data you record about third parties.

Eligibility

The App is intended for professionals aged 18 or older.

Governing law

This policy is governed by the laws of Taiwan (Republic of China).

Changes and contact

We will announce material changes to this policy in the App. If you have any questions, contact support@hueihetech.com.

This English version is provided for convenience. If it differs from the Traditional Chinese version, the Chinese version prevails.